Why Small Businesses Benefit from Using VoIP

Unified communication is an important aspect of owning and operating a business no matter the industry. Whether it is your clients, customers, or your team that you need to be in touch with, phone communication is a must for many businesses. The demand for improved communication has increased over the past few years, which is why many businesses are making the switch to Voice over Internet Protocol (VoIP).

VoIP has many significant benefits for any business. Here are just a few of the advantages you can gain by switching to VoIP for your business:

You Save on Costs

Making the switch from a traditional phone service to VoIP can help you lower your monthly phone bill. Instead of being charged per minute with a traditional phone service provider, VoIP is billed directly with your monthly internet service provider. Many VoIP services allow for free domestic and long-distance domestic calls within the United States, so VoIP service providers are often the better and less expensive option when compared to phone bill costs.

You Improve Client Communication

VoIP can not only improve the way you communicate within your business, but how you communicate with your clients and customers as well. With VoIP, incoming calls can be forwarded to other devices after a certain number of rings, so if the call isn’t answered on the main phone line, it can ring on your mobile phone or laptop as well. This way important and urgent calls are easier to respond to and won’t be ignored. Additional features such as call monitoring, call queues, and call routing also offer a more professional communication structure for your clients and customers.

You Have Flexibility in Communication

VoIP allows for greater flexibility in how and where you communicate. Since VoIP services are connected to your Internet, they can be utilized anywhere that has a reliable Internet connection. Your employees would then have the ability to work from home or remotely and still receive business calls from their office numbers. Not only can your employees receive and make calls remotely, but VoIP also offers audio and video conferencing capabilities so you can host online meetings with your team.

VoIP is More Reliable

Traditional landline phone systems are vulnerable to unexpected power outages or extreme weather interfering with the telephone lines. However, with VoIP, a power outage does not necessarily mean you lose the ability to make and receive calls. With VoIP’s call forwarding capabilities, your mobile device or laptop would be able to receive the call, even if your Wi-Fi or wired Internet is down. VoIP is the solution for a more reliable phone system for your business.

KinTechnology specializes in the installation and setup of VoIP and other unified communications. If you are interested in upgrading the way your business communicates, contact us today for a free consultation!